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Hub Setup & Internet Connection Guide

1.IT Networking Requirements – Action Required

Before contacting MedServe Support, please consult your IT team to ensure your network meets the following requirements:

  1. Are outgoing connections to my.caredirect.healthcare allowed?
  2. Are outgoing connections to pool.ntp.org allowed?
  3. Are outgoing connections on port 443 (HTTPS) allowed?
  4. Are outgoing connections on port 123 (NTP) allowed?
  5. Is DHCP available on the network that the cabinet is connected to?
  6. Does the DHCP pool have at least one available (free) IP address?
  7. If wired, is the ethernet port active?

Failure to meet these requirements may result in connectivity issues. Please confirm these settings with your IT team before reaching out to MedServe Support.

2. Powering the Hub

  1. Insert small end of Power Jumper Cable thru Hub hole

  1. Connect the small end of Power Jumper Cable into the Hub

  1. Plug the power cord from the Hub into wall outlet

  1. Allow the screen to power on.
  2. The following screen should appear:
    • Note: If a different screen appears, please contact Customer Support at Support@MedServeRx.com or your Sales Representative.

3. Connecting to the Internet

For Hardwired (Ethernet) Connection:

  1. Unscrew the Hub screws to open the Hub  and access the screen ports.
  2. Connect one end of the Ethernet cable by:
    • Insert  the cord through the hub hole.

  • Insert the cable into the screen port

  1. Plug the other end of the Ethernet cable into the facility’s network port.
  2. Ensure there is no red "!" on the main screen (It may take up to 10 min). If the red “!” does not go away, connect with your site’s IT Team to ensure IT Networking requirements have been completed (step 1)

For Wi-Fi Connection:

  1. Log into the cabinet using the temporary PIN (5555).
  2. Access the Settings Wheel in the upper right corner.

  1. Navigate to IT Settings > Network Settings.
  2. Select the Connect button and search for the appropriate Wi-Fi network.
    • Note: The network must require a password.

  1. Ensure there is no red "!" on the main screen.  (It may take up to 10 min). If the red “!” does not go away, connect with your site’s IT Team to ensure IT Networking requirements have been completed (step 1)