Setting up 2-Factor Authentication (2FA)

Access the Live Portal at my.caredirect.healthcare

1. Login to Your Account:
   • Click "My Account" in the top right.
   • Select "Sign In" from the dropdown menu.
   • Enter your username and password.
   • Click "Sign In".
2. Navigate to 2FA Settings:
   • Click "My Account" in the top right.
   • Select "My Account" from the dropdown menu.
3. Enable Google Authenticator:
   • Under "2FA Settings", click "Turn On 2FA".
   • A pop-up will appear with steps to enable 2FA.
4. Download Google Authenticator:
   • Open the App Store (iOS) or Google Play Store (Android).
   • Search for Google Authenticator and download it.
   • Open the app.
5. Set Up Google Authenticator:
   • Click "Get Started".
   • Sign in with a Gmail account or select "Use authenticator without an account".
6. Add Care Direct to Google Authenticator:
   • Click "Add a Code" and select "Scan a QR Code".
   • Allow camera access and scan the QR code shown in the Care Direct portal.
   • A new 6-digit code will appear in the app.
7. Enter the Code in the Portal:
   • Type the generated 6-digit code into the “Verification Code” field on the portal.
   • Click "OK".
   • If successful, a pop-up will confirm "Enable 2FA Succeeded".
   • Click "OK" to finish.
   • The 2FA Settings section will show "Enabled: Yes" with a red "Turn Off 2FA" button.

Disabling 2FA

1. Click "Turn Off 2FA" under 2FA Settings.
2. A pop-up labeled "Disable 2FA" will appear.
3. Open Google Authenticator and locate the code for "Care Direct: your_username".
4. Enter the code in the portal’s Verification Code field.
5. Click "OK".
   • If successful, a pop-up will confirm "Disable 2FA Succeeded".
   • Click "OK" to close the window.
   • If the code is incorrect, an error message will appear. Re-enter the correct code and try again.